Flannels are confident that you will be happy with your purchase. In the event that you are not entirely satisfied you may need to return an item. You may use our prepaid Collect + labels to return items from UK addresses to Flannels. We advise you to use a traced and insured returns service for any parcels with a value of £250 and over, for example Royal Mail special delivery.
Collect + is an easy way to return parcels from locations across the UK with over 5,000 local drop off points open 7 days a week. You can find your local collection point by visiting the Collect + website. www.collectplus.co.uk.
Collect + is a pre paid service that costs £3.95. This value will be deducted from your refund when using this service.
How to Use Collect+:
Complete the Flannels Returns Advice note included with your order and enclose with your return.
If you cannot find your label you can print a new one here.
Write your order number on this Collect+ returns label.
Peel off the address barcode and stick it on your parcel so it covers the barcode of the original label.
Drop your parcel off at any one of 5,250 local stores offering the Collect+ service.
Make sure you keep your returns receipt from the store which has your tracking code on it so that you can track your parcel online.
We do not advise returning items over the value of £250 with the Collect + service as this will not be insured. Any lost or damaged parcel will be the responsibility of the customer and you will not be refunded for returns we did not receive.
If you have any further queries or you would like to discuss the returns procedure please do not hesitate to contact us. Remember to quote your order number for a faster response.