If you believe you have an issue with an item you have received, please contact our customer relations team directly.
You will be provided with a unique returns number in order to send the item back to us. Once we receive the parcel, it will be inspected by our Returns Manager who will contact you once a decision has been reached. You item may be refunded, replaced, repaired or returned to you. The decision is at Flannels discretion. We aim to process all faulty products within 30 days from point of receipt but please be aware that any items returns to supplier can take 6 – 8 weeks to process. Please be aware that you will not receive notification when your return arrives at the Flannels address. This is the customer’s responsibility to trace.
When returning an item you may use the Collect + service for all goods under the value of £250. Collect + is a pre paid service that costs £3.95. This value will be deducted from your refund when using this service. Please find the Collect + returns service information here. If you wish to return your parcel to us by another method please send to the address below with your completed Returns Advice Slip enclosed in the parcel. We recommend returning all items with a signed for, insured delivery service. Returns are the responsibility of the customer until they are received by Flannels and you will not be refunded for items we do not receive.
The returns address is:
Extended Christmas Returns Policy
If your gift was purchased after Saturday 7th November 2015 you can return it to us by Sunday 10th January 2016 and receive an exchange or credit note in the form of a Evoucher.
The item(s) must be in a sellable condition and a returns form should be enclosed in your parcel. For hygiene reasons, underwear, hosiery, pierced jewellery and beauty products cannot be returned.