COVID-19 Information for our customers

First and foremost, we apologise for any inconvenience caused during these unprecedented times.

As we continue to follow government guidance, we’ll ensure to publish any updates to our current offering as and when they are available through this page. Please do continue to check back.


Stores Openings

Following the Government’s announcements the doors to some of our stores are now open. More store openings will follow as we follow the Government guidelines.

We have been working extremely hard behind the scenes to make sure that every one of our stores will be compliant with the current guidelines and the safety and wellbeing of our staff and customers remains our primary focus. We have invested heavily to ensure social distancing and other recommendations will be followed. A dedicated, specialist team will be continually reviewing and, if necessary, adjusting all procedures, so please be assured that we are doing all we can to protect you, your families and our in-store team.

In the first few weeks of trading, whilst we get up to speed in the safest possible manner, some stores may operate varying hours; Click here to check our website ahead of your planned shopping trip, to make sure you have the latest information relating to store opening times.


Shopping Online

You can still shop with us online and our home delivery services are running as usual.


Deliveries

Our team are working hard behind the scenes to get your order out to you as quickly as we can. This might mean your order is split into separate deliveries or it might take a little bit longer than normal.

We will send you all the usual tracking links, however, please allow up to 10 days for your order to arrive.


Deliveries

Our team are working hard behind the scenes to get your order out to you as quickly as we can. This might mean your order is split into separate deliveries or it might take a little bit longer than normal.

We will send you all the usual tracking links, however, please allow up to 10 days for your order to arrive.


Returns

We’ve extended our returns policy and will now be accepting returns up to 28 days after our stores re-open.

This applies to items bought in store or online after the 9th March 2020 and is subject to our usual exceptions.

For more information about returns click here.


Customer Services

Our customer service team is working hard to get back to all our customers as quickly as possible.

It might take a little longer to get a response than usual. You can use our online help centre which can usually help with most questions.

If you didn't find the answer to your query above, you can contact our customer service team here.